Deployments

The problem

An MSP had no single view of its clients' security posture and no good way to act in bulk. Research with MSP power users showed constant context switching across scattered dashboards. I owned journey mapping, information architecture and the UI. A focus group of MSPs worked through each round of wireframes and prototypes with me.

What changed

• Roaming clients and sites from every managed organization aggregated into one filterable view, with bulk actions and search
• Drill-down into a client organization from the global list, then back, without losing their place
• The critical data first, with detail one click away in the same view
• A consistent visual language with status indicators that draw attention to offline devices and misconfigured sites

Outcome

An MSP sees its whole client base in one place. Managing multiple clients takes fewer clicks and less time.

Walkthrough

Screen 1 of 8. Click the screen or use the arrow keys to step through.

Walkthrough All screens

Roaming clients list: hostnames, friendly names, status, and last sync for every managed device

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